How StratusGreen Helped Trillium Engineering Transform Their NetSuite Experience
Building Trust Beyond Business
When Carly McFarland, CFO of Trillium Engineering, reflects on her first encounter with StratusGreen at SuiteWorld 2021, one thing stands out: “We first built a relationship with them outside of work,” she recalls. That initial connection laid the foundation for a successful partnership.
Trillium’s journey with NetSuite, however, had a rocky start. “When employees started using it, they felt really disorganized,” shared Beth Alcouloumre, Trillium’s Senior Business Systems Analyst explains. “There wasn’t a lot of support or extra help provided by our prior NetSuite consultant.”
At SuiteWorld, StratusGreen hosted a lively networking event where attendees could relax and connect after a day of educational sessions. It was here that Trillium and StratusGreen found instant synergy. “They were fun, friendly, understood NetSuite, and understood what Trillium needed from an ERP,” said Carly.
About Trillium Engineering
Founded in 2013, Trillium Engineering was started by three engineers passionate about UAS (unmanned aircraft system) payload design and deployment. Over the past decade, the company has built a strong community in the Columbia River Gorge, supported by a team of more than 70 dedicated employees.
Trillium’s small-town values of open communication and collaboration translate directly into their business practices. Their sizable engineering department goes above and beyond for customer engagement, including on-site global support to ensure success.
Trillium Engineering’s continued success is two-fold.
First, Trillium consists of a tight-knit team with a thriving company culture. The company is located in Hood River, Oregon, a small community known for its scenery and recreational opportunities. That small-town feel extends within the company, promoting open communication, thoughtful collaboration, and pre-work bike rides. These values have created a culture within the company that translates to its business practices and customer service.
Second, Trillium prides itself on supporting all of its customers’ needs while continuing to innovate new products. Their sizable Engineering department allows them to go above and beyond on customer engagement and support. When needed, they fly across the world to assist customers in real-time, ensuring customer success.
Today, Trillium serves domestic and international customers through military applications, maritime operations, and civil and ground system applications, providing best-in-class stability and imagery.
Within its position in the market, Trillium Engineering has found itself in the sweet spot: small enough to be nimble but large enough to provide exceptional customer service.
Why NetSuite Was Perfect for Trillium
In 2021, a leading middle-market private equity firm partnered with Trillium’s founders and employees to fuel the next phase of growth. This capital influx created the need for a more robust and efficient ERP system.
Beth Alcouloumre, Senior NetSuite Business Systems Analyst at Trillium, was tasked with upgrading the company’s ERP to support its growth. The previous system was a basic starter platform that had become outdated as Trillium scaled.
“The existing system had very limited capabilities, required a lot of fumbling to make processes work, and didn’t track workflows,” Beth explained. “Trillium had graduated beyond its ERP’s capabilities.”
Beth reviewed 38 different systems before narrowing them down to eight contenders. Ultimately, the team unanimously chose NetSuite for its integration capabilities, customizability, and ease of use.
“As an administrator, NetSuite stood out because of its integration capabilities and ability to configure and generate reports that pull from different tables,” Beth said. Others were impressed by its supply chain features and overall functionality.
Level Up with the StratusGreen Team
At StratusGreen, we take pride in helping manufacturing companies like Trillium maximize their NetSuite experience. Our expert consulting team is here to guide you through all of your NetSuite needs and ensure you’re utilizing the software to its full potential.
If you’re ready to unlock the full potential of NetSuite, we’re here to help. Contact us today to schedule a customized demo and see how NetSuite can support your business growth
